About

Impala Services, based in Hong Kong, has over 20 years of experience creating clear, compliant, and user-friendly instruction manuals for global brands and manufacturers. With expertise across multiple markets and product categories, Impala helps clients meet regulatory requirements while improving customer experience.

Challenge
 

Impala operated across diverse markets, each with its own compliance rules. Manuals were built from scratch, requiring weeks of back-and-forth with factories and retailers. This manual, fragmented process slowed delivery and left no margin for error.

 “Each product and region comes with its own rules. It’s a lot of pressure — and you can’t afford mistakes. That’s why Pergamon really makes a difference.”

 — Soraya Chau, Technical Writer

Solution

  Pergamon centralized and automated Impala’s documentation workflow, helping technical writers work faster and with fewer errors:

• AI-powered questionnaire generates first-draft manuals in minutes

• Centralized platform for writing, collaboration, and exports

• Automatic formatting and layout standardization

• Multilingual, multi-format export (PDF, InDesign, XML) from one interface

• Reduced human error through automation and structured workflows
 

Results

With Pergamon, Impala now delivers manuals in minutes instead of weeks. Layouts are consistent, errors are reduced, and the workflow from drafting to export happens on one platform. This efficiency not only saves time for technical writers but also improves client satisfaction with faster, clearer, and more accurate documentation.

• Faster delivery: Manuals that once took weeks are now ready in minutes

• Fewer errors: Automation reduces mistakes and improves precision

• Simplified workflow: From drafting to collaboration to export, everything happens on one platform

• Happier clients: Manuals are clearer, faster to deliver, and feedback has improved

 “From drafting to editing, collaboration, and export, we now work in one platform. Errors are reduced, manuals are more accurate, and client feedback has improved.”

— Lisa Wei, Technical Writer