About HBM

HBM Machines is a Dutch family-founded company with 50+ years of heritage, offering a wide range of workshop tools, machinery, and accessories. Serving both professionals and DIY users, HBM distributes through showrooms and online channels, delivering high-quality tools at fair prices.

 

Challenges

HBM’s manual creation process was fragmented and inconsistent. Each factory provided manuals in different formats, requiring significant rework for accuracy and compliance. Updates were slow and repetitive, often requiring edits across many documents. This slowed product launches, strained approval workflows, and increased pressure on customer support — who regularly received questions stemming from unclear or outdated manuals

 

      "With Pergamon, we update, approve & publish manuals far faster. Better consistency, quality & clarity — and customers feel the difference."

— Dolf Schleedoorn, Sourcing & Compliance Manager

Solutions

HBM adopted Pergamon to standardise, centralise, and accelerate their documentation workflow. The platform introduced structure and automation without compromising quality.

• Standardized templates for uniform layout and brand consistency
• Centralised storage with full version control and traceability
• AI-assisted drafting to reduce manual formatting and effort
• One-click updates across all manuals for legal or regulatory changes
• Clearer manuals that reduced support inquiries and improved customer satisfaction

Results

With Pergamon, HBM transformed its documentation process into a fast, reliable, and customer-centric workflow. Manual updates are more efficient, content is highly consistent, and customer support teams receive fewer inquiries.

• Faster Updates: Manual revisions now take hours instead of days

• Consistent Quality: Brand-aligned, professional manuals across all product lines

• Fewer Inquiries: Clearer, easier-to-follow content reduces customer questions

• Synchronized Launches: Manuals are perfectly aligned with product release schedules

• Simplified Compliance: Centralized oversight of legal requirements with one-click updates
 

      “Updating the same warning across five manuals used to take hours. Now it’s one change in Pergamon, and every document reflects it instantly.”

— Dolf Schleedoorn, Sourcing & Compliance Manager